Returns & RMA
The process of authorizing, receiving, and restocking (or disposing of) returned goods via a Return Merchandise Authorization.
A Return Merchandise Authorization (RMA) is the ticket that governs a return: what's coming back, why, and what happens to it. A clean returns process gets sellable stock back on the shelf fast and tracks the cost of the rest.
Skuwell handles returns against the original order, so received returns reconcile to the right SKU and lot, restock decisions update the live ledger, and you can see return rates by product in performance reporting.
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Scanning each item as it's packed to confirm the right products and quantities go into every order before it ships.
Read definition → Unified order queueA single work list of every order from every channel, ready to be picked, packed, and shipped.
Read definition → Inventory ledgerAn immutable, append-only record of every inventory movement, so any stock level can be explained and audited.
Read definition →See it working on a live system.
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